Delivery & Returns

We know you’re excited for your biscuits to arrive, and we work hard to get them to you as quickly as possible. All timings below include both the time it takes us to prepare your order and the time it takes to reach you.

Delivery Times

Priority Delivery – £5.99 | Free for orders over £50
Delivered within 6–7 working days from the date of your order

Standard Delivery – £3.99 | Free for orders over £30
Delivered within 8–10 working days from the date of your order

Working days are Monday to Friday and exclude weekends and UK bank holidays. Orders placed on weekends or bank holidays start their delivery clock on the next working day.

Special Order Types

Some orders take a little longer to prepare:

  • Fetch My Face orders – Delivered within 11–15 working days.

  • Wedding orders – Delivered within 14–18 working days.

  • Mixed orders (standard + bespoke) – Everything will be sent together on the latest delivery date.

Returns & Exchanges

Due to the perishable nature of our treats, we aren't able to accept product returns for non-faulty items. If an item is sent out in error, or is damaged in any way, then a refund/replacement may be granted. Should you require an exchange for a damaged or incorrect item, contact us at woof@fluffandcrumble.com