Delivery & Returns
CHRISTMAS 2023
Order by Sunday 19th November for guaranteed Christmas delivery. Our online bakery will be closed from Monday 20th November until Monday 8th January 2024. Any orders placed during this time will be dispatched upon our return W/C 15th January 2024.
BAKING NOTICE
So we can make your biscuit mail especially for you, we require 7-10 working days to dispatch all items. During busy periods this may be slightly longer. This excludes bank holidays and weekends.
We dispatch orders throughout the working day. Please allow us this time to prepare your order for dispatch before contacting us.
RUSH ORDERS
Due to the volume of orders received, we currently cannot accept rush orders. Therefore we advise that if you need an order by a specific date, you allow enough time for your order to arrive, based on our estimated timings below.
ESTIMATED DELIVERY
To get an estimate of when your order will be delivered, simply view the estimated delivery date which is visible on each product page and on the cart here. Please note, you will need to have one item in your cart to view the delivery estimate.
Delivery estimates are an aim and not a guarantee, unless you have selected the Special Delivery Guaranteed service.
There may be courier delays from time to time, which unfortunately are outside of our control. In the event that your order is delayed, please allow 3 working days to pass before contacting us.
UK DELIVERY
|
|
Dispatch Time |
Delivery Time |
|
FREE Royal Mail Tracked 48 | On orders over £30 |
7-10 working days |
2-3 working days |
| Royal Mail Tracked 48 | £3.99 | 7-10 working days | 2-3 working days |
| Royal Mail Tracked 24 | £4.99 | 7-10 working days | 1-2 working days |
| Royal Mail Special Delivery Guaranteed | £9.99 | 7-10 working days | Next working day |
BESPOKE BISCUITS UK Delivery
|
|
Dispatch Time |
Delivery Time |
|
FREE Royal Mail Tracked 48 | On orders over £30 |
13 working days |
2-3 working days |
|
Royal Mail Tracked 48 | £3.99 |
13 working days |
2-3 working days |
| Royal Mail Tracked 24 | £4.99 | 13 working days | 1-2 working days |
| Royal Mail Special Delivery Guaranteed | £9.99 | 13 working days | Next working day |
RETURNS & EXCHANGES
Due to the perishable nature of our treats, we aren't able to accept product returns for non-faulty items. If an item is sent out in error, or is damaged in any way, then a refund/replacement may be granted. Should you require an exchange for a damaged or incorrect item, contact us at woof@fluffandcrumble.com.