Delivery & Returns
COVID-19
We are online and dispatching orders as safely as possible, with a lead time of 7 working days (excluding delivery). Please note that during this difficult time our delivery partners may experience delays which could affect the estimated delivery times outlined below. If there is a delay with your order, please get in touch at woof@fluffandcrumble.co.uk and we'll be happy to help you further.
BAKING NOTICE
So we can make your biscuit mail especially for you, we require 7 working days (M-F) to dispatch all items. This excludes bank holidays. To get an estimate on when your order will be delivered, simply view the estimated delivery date which is visible on each product page and on the cart here.
UK DELIVERY
|
|
*Dispatch Time |
Delivery Time |
|
FREE Standard Delivery | On orders over £30 |
7 working days |
3 working days |
|
FREE Express Delivery | On orders over £40 |
7 working days |
1 working day |
| £3.49 | Standard Delivery | 7 working days | 3 working days |
| £6.99 | Express Delivery | 7 working days | 1 working day |
BESPOKE BISCUITS
|
|
*Dispatch Time |
Delivery Time |
|
FREE Standard Delivery | On orders over £30 |
10 working days |
3 working days |
| FREE Express Delivery | On orders over £40 | 10 working days | 1 working day |
|
£3.49 | Standard Delivery |
10 working days |
3 working days |
| £6.99 | Express Delivery | 10 working days | 1 working day |
RETURNS & EXCHANGES
Due to the perishable nature of our treats, we aren't able to accept product returns for non-faulty items. If an item is sent out in error, or is damaged in any way, then a refund/replacement may be granted. Should you require an exchange for a damaged or incorrect item, contact us at woof@fluffandcrumble.co.uk.