Delivery & returns

made to order

All orders are dispatched after 7-10 working days. Bespoke biscuit orders are dispatched after 13 working days. This excludes bank holidays.

Free delivery over £30

Get complimentary tracked delivery on all orders £30+ (UK mainland). Orders under £30 are charged at £3.99 for standard delivery and £5.99 for express delivery.

Delivery Time

Delivery times for standard and bespoke orders EXCLUDES dispatch time. Standard deliveries will be delivered in 2-4 working days after dispatch and express deliveries will be delivered in 1-3 working days after dispatch.

Delivery estimates are an aim and not a guarantee and there may be courier delays from time to time, which unfortunately are outside of our control. In the event that your order is delayed, please allow 3 working days to pass before contacting us.

Rush Orders

Due to the volume of orders received, we currently cannot accept rush orders. Therefore we advise that if you need an order by a specific date, you allow enough time for your order to arrive, based on our estimated timings above.

Returns & Exchanges

Due to the perishable nature of our treats, we aren't able to accept product returns for non-faulty items. If an item is sent out in error, or is damaged in any way, then a refund/replacement may be granted. Should you require an exchange for a damaged or incorrect item, contact us at woof@fluffandcrumble.com

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