Express Delivery (DPD Next Day/Royal Mail Tracked 24)
Delivered in 1-2 working days after dispatch | £5.99 or free on orders over £50

Standard Delivery (Royal Mail Tracked 48)
Delivered in 3-5 working days after dispatch | £3.99 or free on orders over £30

Orders placed after 12.00 are processed from the next working day.

Please note, deliveries to Northern Ireland (including Belfast), the Scottish Highlands and Islands, Isle of Man, Isle of Wight, Channel Islands, Scilly Isles and other rural areas may incur additional delivery charges or longer delivery times. We advise customers from these regions to check at checkout or contact us directly for specific shipping rates.

Easter Pre-orders
Orders from our Easter Collection will be dispatched from Monday 7th April. We cannot guarantee a specific dispatch date.

If you need non-Easter items sooner, please order them separately.

Once dispatched, delivery times are:

• Express: 1-2 working days
• Standard: 3-5 working days

Standard Orders
Dispatched in 4 working days. This excludes bank holidays and weekends.

Personalised items will require an additional working day to process.

Bespoke Orders
Create Your Own Dog Biscuits, Wedding Favours, Made to Order
Dispatched in 13 working days. This excludes bank holidays and weekends.

Mixed Orders
If your order contains standard products and bespoke products, they will all be dispatched in one shipment on the latest dispatch date (13 working days).

At this time we only deliver to the UK.

As soon as your order has been handed to the courier, you will receive a dispatch notification with tracking information to let you know it's on its way.

Delivery estimates are an aim and not a guarantee and there may be courier delays from time to time, which are outside of our control. In the event that your order is delayed, please allow five working days to pass after receiving your dispatch email before contacting us.

Due to the perishable nature of our treats, we aren't able to accept product returns for non-faulty items. If an item is sent out in error, or is damaged in any way, then a refund/replacement may be granted.

Should you require an exchange for a damaged or incorrect item, contact us at woof@fluffandcrumble.com