Delivery & returns

7 working days

All standard orders are dispatched after 7 working days. Bespoke biscuit orders are dispatched after 10 working days. This time excludes bank holidays and weekends.

Estimate your delivery

Get an estimate for when your order will be delivered by visiting any product page. The earliest delivery date is for express delivery and the latest for standard delivery.

Free delivery over £30

Get complimentary tracked delivery on all orders £30+ (UK mainland). Orders under £30 are charged at £3.99 for standard delivery and £4.99 for express delivery.

Delivery Time

Delivery times for standard and bespoke orders EXCLUDES dispatch time. Standard deliveries will be delivered in 2-3 working days after dispatch and express deliveries will be delivered in 1-2 working days after dispatch.

Rush Orders

Due to the volume of orders received, we currently cannot accept rush orders. Therefore we advise that if you need an order by a specific date, you allow enough time for your order to arrive, based on our estimated timings above.

Returns & Exchanges

Due to the perishable nature of our treats, we aren't able to accept product returns for non-faulty items. If an item is sent out in error, or is damaged in any way, then a refund/replacement may be granted. Should you require an exchange for a damaged or incorrect item, contact us at woof@fluffandcrumble.com.

*Delivery estimates are an aim and not a guarantee, unless you have selected the Special Delivery Guaranteed service.

There may be courier delays from time to time, which unfortunately are outside of our control. In the event that your order is delayed, please allow 3 working days to pass before contacting us.

Shop

Elevate your pups treat game

Explore our range of dog treat collections and discover why they're a top favourite amongst our furry friends.