FAQs

WHEN WILL MY ORDER BE DISPATCHED?

Our lead time is 7 working days and parcels ready for dispatch are released throughout the day from 9.00 - 19.00. A dispatch email will be sent to you during these hours. Please only contact us should you not receive a dispatch email after this time on your dispatch date.

 

CAN I CUSTOMISE MY DOG BISCUITS

Our standard range of biscuits cannot be customised, but we have a range of personalised dog treats which can be tailored for your pup. For more bespoke options, speak to us about our Bespoke Biscuits range where we can create your very own set of custom dog treats in any shape, colour or size, with options starting from just 4 biscuits. 

HOW LONG DO YOUR TREATS LAST FOR?

Our iced dog biscuits are gently air dried and contain zero additives or preservatives and have a shelf life of 3 months. Our peanut butter has a shelf life of 12 months.

DO YOU USE ANY ARTIFICIAL ADDITIVES OR PRESERVATIVES?

All of our treats are naturally sourced and do not contain any additives, preservatives, artificial ingredients, wheat/grain or added salt, sugar and xylitol. For more information view our ingredients page here to see the entire list of the ingredients we use and why.

ARE THE INGREDIENTS YOU USE SAFE FOR MY DOG TO CONSUME?

We have consulted with Veterinarians to ensure the treats we provide are safe to consume by dogs. Always speak with a Veterinarian if you are introducing new foods into your dogs diet.

WHAT ACCREDITATIONS DO YOU HOLD?

We are registered with our local council and regulated by trading standards and submit to regular inspections of our facilities. We are registered with DEFRA, fully insured and our entire range of dog treats have been tested by a UKAS accredited lab.

DO YOU DELIVER TO INTERNATIONAL DESTINATIONS?

Unfortunately, at this time we only deliver within the United Kingdom.

WHERE DO I FIND INFORMATION ON BECOMING A STOCKIST?

Due to our continued growth and prioritisation of direct store orders, we are no longer accepting trade orders. Thank you for your interest and understanding!

DO YOU ACCEPT RETURNS AND EXCHANGES?

Due to the perishable nature of our treats, we cannot accept product returns. View our returns page here for more information.